Terms of service

1. About us

shetlandreel.com is run by Lerwick Distillery Limited, trading as Shetland Reel. We are a company registered in Scotland under company number SC738215. Our registered office and trading address is 32 Market Street, Lerwick, Shetland, ZE1 0JP. Our VAT number is GB425626986.

You can contact us at shop@lerwickdistillery.com, on 01595 540222, or by post at our trading address.

These terms apply to every order placed through shetlandreel.com. Please read them before ordering. They do not affect your statutory rights.

2. Age

You must be 18 or over to buy from us. By placing an order you confirm that you are 18 or over. It is illegal for anyone under 18 to buy, or try to buy, alcohol, and for anyone to buy alcohol on behalf of someone under 18. Our couriers may ask for ID at delivery. They will not hand over an order if they believe the recipient is under 18.

We sell alcohol under a premises licence issued by Shetland Islands Area Licensing Board.

3. Where we deliver

We only sell to and deliver to addresses in the United Kingdom. Our Shipping Policy has delivery times, charges and areas.

4. Your order and our contract

Your order is an offer to buy. We accept it when we email to confirm that it has been dispatched, and that is when our contract begins. We may decline an order, for example if a product is out of stock, a price is clearly wrong, or we cannot verify your age or payment. If we decline, we will tell you and refund any payment in full.

Please check your order details are correct before you submit them.

5. Prices and payment

Prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. We can change prices at any time, but a change will not affect an order we have already accepted. If a product is listed at a clearly wrong price, we will contact you before dispatch so you can confirm at the correct price or cancel.

We take payment when you place your order. We accept the payment methods shown at checkout.

6. Availability

All products are subject to availability. If we cannot fulfil all or part of your order, we will contact you within 3 working days and refund you for anything we cannot supply.

7. Cancelling and returns

You have the right to cancel your order within 14 days of delivery without giving a reason. Our Refund & Returns Policy explains how to cancel, what can be returned, and when you will be refunded.

8. Faulty or damaged goods

We must supply goods that are as described, fit for purpose and of satisfactory quality. If an item arrives faulty or damaged, contact us at shop@lerwickdistillery.com within 30 days of delivery for a full refund, or later for a repair, replacement or partial refund. This is in addition to your right to cancel.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, ferry or flight cancellations, or courier disruption. If a delay is likely to be long, we will contact you and you may cancel for a full refund.

11. Your information

We use your personal information as set out in our Privacy Notice.

12. Changes to these terms

We may update these terms. The version that applies to your order is the one shown on the website when you place it.

13. Complaints and disputes

If you have a complaint, contact us first at shop@lerwickdistillery.com and we will try to resolve it. These terms are governed by Scots law. You may bring proceedings in the Scottish courts, or, if you live elsewhere in the UK, in the courts of the part of the UK where you live.

Last updated: 12 November 2026